How can we help?

For help with FaithIQ, email [email protected]. We aim to make Bible learning simple, reliable, and enjoyable.

When contacting support, please include:

• A short description of the issue and the steps that led to it
• Your device model, iOS version, and FaithIQ app version
• Your Support Code from FaithIQ Settings, if available
• A screenshot of any error message

Never send your Apple ID password or payment details.

Purchases and subscriptions

Restore a purchase: Open the FaithIQ subscription screen and tap Restore Purchase while signed in with the Apple ID used for the original purchase.

Manage or cancel a subscription: Open the iPhone Settings app, tap your name, then tap Subscriptions and choose FaithIQ. Apple manages billing, renewals, cancellations, and refunds for App Store purchases.

If access is still locked after a successful purchase, restart FaithIQ, confirm you are online, try Restore Purchase, and then contact us with your Support Code.

Troubleshooting

• Update FaithIQ to the latest App Store version.
• Check your internet connection.
• Close and reopen the app.
• Sign out and sign back in if the issue is account-related.
• If the problem continues, email us with the details listed above.

Delete your account

In FaithIQ, open Settings and tap Delete My Account. Account deletion permanently removes your FaithIQ account and saved progress. Cancel any active Apple subscription separately in iPhone Settings.